Policies
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Privacy Policy
Heart in Homes | hinhliving.com
Effective Date: October 13, 2026
At Heart in Homes, we believe finding and creating a home should feel personal, comfortable, and secure. Protecting the information you share with us is an important part of that experience.
This Privacy Policy explains how Heart in Homes (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit hinhliving.com, submit an inquiry, or use our services.
1. Information We Collect
Depending on how you interact with Heart in Homes, we may collect:
Personal and contact information
Full name
Email address
Telephone number
Preferred method of communication
Find My Home information
Preferred rental locations
Monthly rental budget
Desired move-in date
Property type, size, and amenities
Accessibility and other housing requirements you choose to disclose
Preferences relevant to rental research
Information you authorize us to communicate to property advertisers
Make It Mine information
Room photographs and inspiration images
Furniture and décor preferences
Room measurements
Shopping budgets
Existing furniture details
Product preferences and design goals
Service and transaction information
Service selections
Inquiry and communication history
Invoices and payment status
Feedback and service-related correspondence
Website information
Our website and its service providers may automatically collect technical information, such as IP addresses, browser details, device information, and website activity, depending on the technologies enabled.
We do not ask customers to submit banking passwords, Social Insurance Numbers, or unnecessary identity documents through our standard intake forms.
2. How We Use Your Information
We use personal information for purposes including:
Responding to inquiries and communicating with customers
Understanding individual rental and home styling requirements
Conducting requested property, furniture, and décor research
Preparing research summaries, comparisons, and shopping guides
Making authorized factual inquiries to property advertisers
Processing invoices and maintaining transaction records
Improving our services and customer experience
Meeting applicable legal obligations
We limit our collection to information reasonably necessary for the identified purposes.
3. Sharing Information With Third Parties
We may share limited information with third parties when necessary to provide a requested service, with appropriate authorization, or where legally permitted or required.
For Find My Home, this may include contacting landlords, property managers, or listing representatives to ask about advertised rental properties.
We aim to disclose only the information necessary for the specific inquiry. We do not submit rental applications or disclose sensitive application documents as part of our standard research package.
We may also use third-party website hosting, form, email, payment, and business administration providers that process information on our behalf.
We do not sell customer personal information.
4. Consent
By voluntarily submitting information, you consent to its collection, use, and disclosure for the purposes explained at the point of collection and in this Privacy Policy, subject to applicable law.
Where additional consent is required, we will request it separately.
You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to complete your requested service.
Marketing communications, where offered, require a separate consent choice when applicable.
5. Information Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information we handle.
These measures are intended to reduce the risk of unauthorized access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage can be guaranteed completely secure.
6. Information Retention
We retain personal information only for as long as reasonably necessary to fulfill its identified purposes, maintain required business records, resolve disputes, or meet applicable legal obligations.
When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
7. Cookies and Website Technologies
Our website may use essential cookies and third-party technologies necessary for website operation, security, form functionality, or other enabled services.
Additional analytics or marketing technologies, if implemented, will be disclosed in our Cookie Policy, together with available privacy choices.
8. Third-Party Websites
Our website, rental research reports, and shopping guides may contain links to third-party websites.
Heart in Homes does not control the privacy practices, security, or content of external websites. Visitors should review the privacy policies of those providers independently.
9. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you, request corrections, or ask questions about our information-handling practices.
We will respond in accordance with applicable privacy legislation, including any permitted exceptions.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technologies, or legal obligations.
The updated version will be published on our website with a revised effective date. Where required, we will obtain additional consent before introducing materially different information practices.
11. Contact Us
For privacy inquiries, requests, or concerns:
Heart in Homes
Ontario, Canada
Website: https://hinhliving.com
Email: marketingstratsccm@gmail.comPrivacy Contact: Heart in Homes Privacy Officer
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Terms of Service
Heart in Homes | hinhliving.com
Effective Date: October 13, 2026
Welcome to Heart in Homes.
These Terms of Service explain the conditions governing use of our website and research services. By purchasing a service, you agree to the applicable terms presented to you before purchase.
1. About Heart in Homes
Heart in Homes is an Ontario-based business providing rental research, factual property inquiry support, and furniture and décor product research.
Our mission is to make finding and personalizing a home more approachable, organized, and informed.
Our tagline reflects this philosophy:
You don't have to own it to call it home.
2. Our Services
Find My Home (FMH)
Find My Home is a rental research and inquiry service designed to help customers identify and compare publicly advertised rental properties.
Depending on the purchased package, services may include:
Researching publicly advertised rental listings
Comparing advertised property features
Reviewing rental prices and stated requirements
Making limited factual inquiries to property advertisers
Asking about viewing availability
Organizing findings into a research report
Find My Home does not include real estate representation, negotiating leases, submitting rental applications, securing housing, or guaranteeing property availability.
Make It Mine (MIM)
Make It Mine is a furniture and décor research service.
Depending on the purchased package, services may include:
Reviewing customer-provided inspiration
Researching purchasable furniture and décor
Comparing publicly listed product information
Considering stated budgets and room measurements
Providing product links and an organized shopping guide
Make It Mine does not include purchasing products on behalf of customers, physical installation, construction, structural design, or professional interior design services.
3. Customer Responsibilities
Customers agree to provide accurate and reasonably complete information necessary to perform the selected service.
Customers are responsible for:
Reviewing all final research findings
Independently verifying important property and product details
Making their own rental and purchasing decisions
Confirming measurements, suitability, and affordability
Providing authorization before any permitted third-party communication requiring consent
Incomplete or inaccurate information may affect the relevance of research results.
4. Third-Party Information
Heart in Homes relies on information published or provided by independent third parties.
Rental prices, property availability, viewing schedules, product prices, inventory, delivery costs, and other details may change without notice.
We make reasonable efforts to organize and accurately communicate research findings, but cannot guarantee the completeness, accuracy, or continued availability of third-party information.
5. Pricing and Payments
Current service prices, promotional offers, applicable taxes, payment timing, and package inclusions will be disclosed before a customer agrees to purchase.
For services invoiced after delivery, the customer will receive the applicable payment details and due date in writing.
No additional paid work will be performed without the customer's agreement to the additional scope and charges.
6. Scope and Deliverables
Each purchase covers only the services and deliverables identified in the applicable package description or written service confirmation.
Requests beyond the agreed scope may require a separate quotation or additional service agreement.
Estimated completion times are not guaranteed unless expressly agreed in writing.
7. No Guaranteed Outcomes
Heart in Homes provides research and informational support rather than guaranteed outcomes.
We do not guarantee:
Rental approval or acceptance
Availability of a particular property
Responses from landlords or property advertisers
Successful viewing arrangements
Product availability or pricing
A precise visual match to an inspiration image
Satisfaction with products purchased from third-party retailers
8. Intellectual Property
Original website text, branding, report formatting, and other original materials created by Heart in Homes remain our intellectual property unless otherwise agreed.
Customers may use their completed reports and guides for their own personal purposes.
Third-party photographs, listing information, product images, trademarks, and other materials remain subject to their respective owners' rights.
9. Cancellations and Refunds
Cancellation and refund requests are governed by our Refund & Cancellation Policy and applicable consumer protection law.
Nothing in these Terms limits non-waivable statutory rights.
10. Limitation of Liability
To the extent permitted by applicable law, Heart in Homes is not responsible for losses resulting from inaccurate or outdated information supplied by independent third parties, customer decisions, or transactions between customers and third parties.
Nothing in these Terms excludes liability or remedies that cannot legally be excluded.
11. Service Refusal
We may decline or discontinue requests involving unlawful activity, misleading information, harassment, discrimination, or conduct outside our service scope.
Any resulting refund obligations will be handled in accordance with applicable law and our Refund & Cancellation Policy.
12. Governing Law
These Terms are governed by the applicable laws of Ontario and Canada, subject to mandatory consumer protection provisions.
13. Contact
Heart in Homes
Ontario, Canada
https://hinhliving.com
marketingstratsccm@gmail.com -
Refund & Cancellation Policy
Heart in Homes | hinhliving.com
Effective Date: October 13, 2026
We understand that plans change, particularly when searching for a home or planning a new space.
This policy explains how Heart in Homes handles cancellations, service concerns, and refund requests.
1. Before Research Begins
Customers may request cancellation before research work has started.
Where payment has already been collected and no work has begun, a full refund will generally be provided.
2. After Research Begins
Once work has begun, cancellation requests will be assessed based on the work already completed, the agreed service scope, and applicable consumer protection law.
Where appropriate, a partial refund may be offered for the uncompleted portion of a prepaid service.
If payment is due after delivery, any cancellation-related charge must be consistent with the customer's agreed terms and applicable law.
3. Completed Research Services
Because Heart in Homes provides individualized research, completed services are generally not refundable solely because a customer decides not to proceed with a rental or purchase.
However, customers remain entitled to any remedies available under applicable law, including where services were not supplied as agreed.
4. Errors or Missing Deliverables
If your report is missing an agreed deliverable or contains a material research error attributable to Heart in Homes, please contact us.
We will review the concern and, where appropriate, provide a correction, complete the missing work, or offer another remedy consistent with applicable law.
5. Third-Party Changes
Changes to advertised rental availability, landlord decisions, product prices, stock levels, or retailer policies do not automatically entitle a customer to a refund for research properly completed.
6. How to Request a Cancellation or Refund
Please contact us with:
Your name
Your service or invoice reference
The reason for your request
Any relevant supporting details
Contact: [Insert business contact email]
We aim to acknowledge requests within two business days.
7. Your Legal Rights
This policy does not replace, restrict, or waive any cancellation, refund, or other consumer rights provided by applicable Ontario or Canadian law.
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Service Disclaimer
Heart in Homes | hinhliving.com
Effective Date: October 13, 2026
Heart in Homes provides independent research and informational support intended to help customers make informed decisions about rental housing, furniture, and home décor.
Rental Research Disclaimer
Find My Home is a research and factual inquiry service.
Heart in Homes does not represent customers or landlords in real estate transactions, negotiate rental agreements, collect deposits, submit rental applications, or provide legal advice.
We do not guarantee rental approval, property availability, landlord responses, viewing appointments, or the accuracy of third-party advertisements.
All final rental decisions and agreements remain the responsibility of the customer and the relevant property owner or authorized representative.
Furniture and Décor Research Disclaimer
Make It Mine provides furniture and décor product research based on customer-supplied preferences, budgets, inspiration, and measurements.
Heart in Homes does not guarantee product quality, availability, exact colour reproduction, compatibility, delivery performance, or suitability for a particular space.
Customers are responsible for independently confirming product dimensions, safety requirements, retailer policies, and purchasing decisions.
Independent Third Parties
References to rental listings, retailers, products, or service providers do not imply endorsement, partnership, or affiliation unless expressly stated.
Informational Purposes
Research reports and shopping guides are intended to support customer decision-making and do not replace appropriate legal, financial, real estate, engineering, or other regulated professional advice.
Contact
Heart in Homes
https://hinhliving.com
marketingstratsccm@gmail.com -
Cookie Policy
Heart in Homes | hinhliving.com
Effective Date: October 13, 2026
Heart in Homes values transparency about the technologies used on our website.
What Are Cookies?
Cookies are small files that websites may place on a visitor's device to support functionality, remember preferences, and understand website activity.
Types of Cookies
Depending on the services and settings enabled on hinhliving.com, the website may use:
Essential Cookies
These support basic website operation, security, and necessary functionality.
Analytics Cookies
If analytics tools are enabled, they may help us understand website traffic, visitor interactions, and website performance.
Functional Cookies
These may support features such as remembering visitor preferences or operating embedded website tools.
Marketing Cookies
If advertising or remarketing technologies are introduced, they may be used to measure advertising performance or support relevant marketing, subject to applicable notice and consent requirements.
Third-Party Technologies
Our website is hosted using third-party website infrastructure. Embedded forms, payment tools, or other integrations may also use cookies or related technologies.
The specific technologies active on our website depend on our configuration and integrations.
Managing Cookies
Visitors can manage or restrict cookies through their browser settings.
Disabling certain cookies may affect website functionality.
Where required, we will provide additional consent choices for non-essential tracking technologies.
Changes to This Policy
We may update this Cookie Policy as website technologies or applicable requirements change.
Contact
Heart in Homes
https://hinhliving.com
marketingstratsccm@gmail.com -
Accessibility Statement
Heart in Homes | hinhliving.com
Effective Date: October 13, 2026
At Heart in Homes, we believe everyone deserves access to clear information, thoughtful service, and the opportunity to find a place that feels like home.
We are committed to improving the accessibility and usability of our website and customer experience.
Our Approach
We aim to:
Use clear, understandable language
Maintain readable text and visual contrast
Organize website information with logical headings
Provide descriptive labels for forms and navigation
Support keyboard-friendly website interaction
Offer reasonable alternative communication arrangements when possible
Accessibility Assistance
If you experience difficulty accessing our website, completing an intake form, or understanding service information, please contact us.
We will make reasonable efforts to provide information or assistance in an accessible format appropriate to the request.
Ongoing Improvements
We recognize that accessibility is an ongoing process and welcome feedback about barriers encountered on our website or while using our services.
Contact
Heart in Homes
Ontario, Canada
https://hinhliving.com
marketingstratsccm@gmail.com